X-Series Troubleshooting

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Symptom Problem Solution
My Remote Guidance System does not function. All connections are made properly and the Confirm Command indicator light flashes normally. 1. Circuit board needs to be reset.
2. Water or debris could be inside connection plugs.
1. Turn the Function Switch OFF – wait 5 seconds.
2. Clean and dry all male plugs and female connectors.
My Remote Guidance System does not function. All connections are made properly but the Confirm Command indicator does not flash. 9 volt battery connector inside the Remote Transmitter may be loose. Using pliers, carefully tighten Remote Transmitter battery metal connection snap, then reconnect the battery.
Intermittent and erratic operation. My X-Series shuts off, loss of steering directional control, or will not restart. Outside interference. By FCC regulation, Remote Guidance System must accept all outside interference. See label on the Remote Receiver.
My Remote Guidance stops unexpectedly and will not restart right away. Grass or debris in the male plugs and female connectors. Clean and dry all male plugs and female connectors.
Diminished operating range, particularly when turning left or right. Weak 9 volt battery in the Remote Transmitter. Replace the 9 volt battery. It is recommended that you replace the 9-volt battery every three months
Remote Transmitter battery has an unexpectedly short life span. Remote Transmitter keypad or circuit board needs replacing. Return to Kangaroo for repair.
Erratic Remote Guidance operation. Confirm Command light stays on. 1. Weak 9 volt battery in the Remote Transmitter.
2. Remote Transmitter keypad or circuit board needs replacing.
1. Replace the 9 volt battery. It is recommended that you replace the 9-volt battery every three months.
2. Return to Kangaroo for repair.
Using the Remote Transmitter, both STOP and GO commands function, but the LEFT and RIGHT commands do not function. The front wheel does not turn. 1. Loose cable connection between the Electronic Front Drive and the Remote Receiver.
2. Broken wire on front wheel servo motor.
1. Properly insert plug and set locking ring. Properly insert plug and set locking ring.
2. Return to Kangaroo for repair.
My Electronic Front Drive wheel turns, but will not center exactly. 1. The front wheel is misaligned.
2. The centering sensor in the front wheel is inoperative.
1. Adjust the Centering Knob on the Remote Receiver.
2. Return to Kangaroo for repair.
My Electronic Front Drive wheel will not return to center. Steering motor timed-out. 1. Turn the Function Switch OFF – wait 5 seconds.
2. Return to Kangaroo for repair.
My Electronic Front Drive wheel chatters and moves back and forth. The centering sensor in the front wheel is inoperative. Return to Kangaroo for repair.
My X-Series runs on fast speed only. Circuit board inoperative. Return to Kangaroo for repair.
My AutoBrake does not function. Circuit board inoperative. Return to Kangaroo for repair.
My Motor is running but the wheels are not turning. 1. Transaxle gear train problem.
2. Axle pin / roll pin sheared.
Return to Kangaroo for repair.
One of the rear wheels will not stay attached. Bronze bushing in the center of the wheel may not be fully seated. Gently tap the bushing back down to ensure it is seated in the hole as far down as it will go.
Flex-Adjust Bag Support keeps falling down. 1. Yoke Stop is broken.
2. Yoke Stop screw is broken.
1. Replace Yoke Stop.
2. Replace Yoke Stop Screw.
My X-Series gradually died as the round of golf progressed. The battery is no longer capable of powering your X-Series an entire round. To be certain, swap batteries with a friend. Replace the battery. KEEP YOUR BATTERY CONNECTED TOO THE KANOVA CHARGER AT ALL TIMES.
My battery seems okay but my X-Series was sluggish at the beginning of play, then died during my round. It also struggles on steep slopes. Possible motor failure.
Is the motor hot to the touch?
If the motor is hot to the touch it will have to be serviced or replaced. It is normal for the motor to feel warm.
My X-Series suddenly stopped during the round. 1. Possible broken battery wire.
2. Control board could be dead.
Check the battery wire clips. While standing behind your X-Series, wiggle them to see if it will power up.
If your X-Series powers up, then you have a broken wire somewhere on your battery clips. To check the battery wires, open the crocodile clips and clip them onto an object ¾” thick so they are held in the open position. Then slide the black / red rubber covers back to inspect the metal clip. Solder the joint and wire or replace the battery wires.
Kangaroo Technical Service 1-800-438-3011
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